Report Damage or Fault
If you have received sensory equipment from Mike Ayres Design and it is damaged or faulty, we are dedicated to helping you. Our commitment is to make sure you have a positive experience with our products, recognising the importance of swiftly and effectively addressing any concerns.
For Servicing, Training, or Technical Help requests, please use our dedicated Servicing Form
For general inquiries or questions about delivery, our Contact Form is available for a more straightforward approach.
To report damage or a fault with your sensory equipment, kindly complete the form below. We ask that you detail the issue and, if possible, include photographs of the damage or fault. This assists us in accurately evaluating the problem and proposing an appropriate solution. Our customer service team will be on hand to guide you through the subsequent steps.
At Mike Ayres Design, we are proud of the quality of our sensory equipment and are committed to resolving any issues quickly. We recognise the crucial role of safe and effective sensory experiences for individuals with sensory processing disorders.
Should you have any questions or require additional assistance, please feel free to reach out to our customer service team. We are eager to assist and ensure your utmost satisfaction with our products.
Mike Ayres is a professional designer with 35 years of experience creating equipment and environments for people with special and additional needs. Since the 1980s, he has focused on developing multi-sensory concepts and scores of bespoke solutions for clients around the world. He has personally selected and trained the next generation of sensory room and equipment designers who share his passion.
Mike Ayres Design, as the company, was born from his passion for sensory
design and has continued to provide world leading inclusive environments by manufacturing, delivering and installing intuitive, high quality equipment, guaranteed to stand the test of time. The Company is true to its name and is founded and focused on providing design led sensory solutions for all our customers.
"We believe that a successful environment should be one where all who enter feel welcomed, safe and that they have the ability to seek out new sensory experiences and control their surroundings to meet their specific needs."
Unlike our competitors who brand "light shows" as sensory rooms, we at Mike Ayres Design develop concepts in conjunction with you, our customer, and ultimately provide a truly bespoke environment based on your clients needs and desired outcomes, utilising ALL our senses (where possible).
We do not make compromises of the selection of our products (or their components) and many of our items are Made In Britain, created and finished in our very own workshop in Bury St Edmunds. This commitment to quality is reflected in the longevity and durability of our equipment.
When you choose to have your project delivered by Mike Ayres Design, you are choosing; Peace of Mind. As you can be assured of the best products and enjoy the most dedicated support services available.